Feedback? Questions? Help?
Email TheMinions@TheSufferfest.com or click the ‘Support’ tab at the side of this website.
TOP 3 COMMONLY ASKED QUESTIONS:
How do I download and play my video? –Easy. Just purchase the video and you’ll get a link in your email (check your junk/spam folder if you’re struggling to find it). Click on that link and you’ll be able to download the file to wherever you like on your computer (the desktop is usually easiest).
Be sure to ‘save’ and not ‘open’ the file when clicking on that link. Once you’ve downloaded it, click on the .zip file and extract the .mp4 inside. You can then play that in whatever media player you like however iTunes is our favorite media player.
If your media player is struggling with the file (Windows Media Player is particularly troublesome on some machines), try the free VLC player here. / If you do like Windows Media Player, make sure you have the most recent version (as some older versions have a problem with playing .mp4s). We do not recommend Real Player.
How do I get this on my iPhone/iPad? –You can’t download directly to your device. If you want to watch the video on your iThingy, then here are the steps:
- Download the .zip file to your computer.
- Unzip the file and save the .mp4 somewhere you can find it.
- Open iTunes on your computer.
- Click on “File > Add to Library.”
- Browse for the .mp4 file you just saved and click ‘Open.’
- When that is done (might take a couple of minutes), the Sufferfest video will most likely be in your ‘Home Videos’ area of your ‘Movies’ section.
- Make sure your iTunes is set up for ‘manual’ synching of movies to your iPad/iPhone.
- Plug in your device, select the Sufferfest video and hit synch. You’re done.
Are these downloads or DVDs? What can I watch them on? –These are downloads – THEY ARE NOT DVDs. They’re in an .mp4 format, which means you can play them on just about any computer, laptop, ipod, blackberry, iphone, PSP, iPad, xbox, television (by connecting a media player) or whatever. If you want to watch them on a DVD, then you can burn them to DVD yourself (you will need to know how to do this and have the right kind of software. Some DVDs/BlueRays do play .mp4 files – check your machine). You can copy it for your own use, too – so if you want to download it onto one computer and then transfer it to another you own, you’ll be able to do that.
My link is no longer working or expired, how do I download my video? –Our links are live for 28 days, the link will expire after this and you won’t be able to download from it. All hope is not lost though, just email us at email@example.com and we’ll send you a new link.
My download is taking foreeevvveer, is there anything I can do to speed it up? –That shouldn’t be the case. The email you received to download has two links on it. Try using the ‘alternate’ link (the one that ends in ?alt=c). If you have a particularly slow internet connection, do not try to download via a wireless connection- plug the connection directly into your computer. Additionally, be sure to just download one video at a time if you’ve bought more than one. Sometimes it helps if you change to a different browser. That should speed things up for you.
My video is all pixelated and jerky or it won’t open at all, what’s going on? –If you’re video is coming up as invalid or incomplete, isn’t playing all the way through or stops and pauses at certain points, it’s likely something interrupted the download and corrupted the file. This is usually caused by the computer falling asleep or internet dropping out during the download process. Email us at firstname.lastname@example.org to get a fresh link. You could also try using another media player- try iTunes or VLC.
I’m using GoogleMail (gmail) and the link won’t work. –Sometimes gmail has trouble with the link for some reason. Try copying it and pasting it into your browser address bar rather than clicking on it.
I never received emails with download links, where are they? –First thing is to check your junk folder. Sometimes your email inbox can filter the Minion’s emails. If they aren’t in your junk folder send us an email at email@example.com and we will get a minion on it right away.
VIDEO FORMAT- WATCHING THE VIDEOS.
What can I watch these on? –Any machine that plays .mp4 files. Which is just about anything, really.
Can I watch these on my television? –If you have a digital television that has the ports to take external media files, you’re partway there. You’ll then need the cables and the technical ability to hook up your media player to your television.
How big are the files? –Anywhere between 800MB and 3.4 GB depending on the length of the video and quality of resolution.
Which videos are in and HD format? –All of our videos from 2013 onwards are shot in an HD format and will look equally great on all of your devices from a computer or iPhone right up to your big screen TV.
What media player is best to watch these? –As for playing the video: iTunes is our favourite media player. If your media player is struggling with the file (Windows Media Player is particularly troublesome on some machines), try the free VLC player here. / If you do like Windows Media Player, make sure you have the most recent version (as some older versions have a problem with playing .mp4s). We do not recommend Real Player.
VIEWING ON OTHER DEVICES:
How do I get this on my Android device? –Like the iPad and iPhone, you can’t download directly to your Android smart phone or tablet. However, it’s pretty easy to get them on your device with a few simple steps.
- First, you have to download to your computer. Be sure ‘save’ (rather than ‘open’) when prompted after clicking the link.
- Once you’ve downloaded, you can unzip the files and save the .mp4 somewhere you can find it.
- Download a Android media player app- try MoboPlayer or VLC.
- Move the .mp4 file across from your computer to your Android device.
- Open the video in the media player app. That should do the trick.
I purchased videos in the app and they aren’t working. –Try reinstalling the app and hitting ‘restore purchases’. This will usually fix any bugs in the app and get the videos playing again.
I purchased videos in the app but never received download links, where are they? –Purchases through the app don’t generate an equivalent order and download links through our website- this is due to app licensing. If you plan to use the videos outside of the app, make sure you buy them through our website.
What do I need to get started? –You can do our videos on any Turbo Trainer, Rollers, Spin or Stationary bike. Simply jump on the bike, turn on the video and follow the on screen instructions. It helps if you have a trainer with some form of adjustable resistance which you can change in accordance with the effort level required in the workout.
I have an automated trainer, can I plug the trainer software into the videos? –If you’re lucky enough to have a fancy automated resistance trainer, you can drop our workouts into most trainer software. Click here for Sufferfest ERG files compatible with Wahoo Kickr and CompuTrainer.
How do I use the Sufferfest with Trainer Road? –If you have a subscription with the folks over at Trainer Road you can view our videos in their software. To do this, you will need to open Trainer Road and drop the video into their software. For more information on this see the Trainer Road website.
BUYING THE VIDEOS:
I don’t have a PayPal account. Can I still buy these? –Yep. The PayPal check-out process will allow you to pay with your credit card, even if you don’t have a PayPal account. No need to register or anything.
Is this legal? –Yep! All the video and music is officially licensed.
How do I know if these are any good? –We have earned rave reviews from sites like Cyclingnews.com, Bike Radar, Velonews, Pez Cycling News and more. See our reviews page. We also have a no-questions asked, money-back guarantee. So you can’t lose.
NEW TO THE SUFFERFEST?
How does this work? Is there a coach or something yelling at me what to do? –Each video is based on a specific workout. That includes a warm-up, transition to the main set, main set, and warm-down. On-screen instructions tell you what to do at each stage. So, you’ll be told that you need, for example, to do a 2:00 minute interval at an effort level of 8/10 (the videos explain the effort levels) and what cadence you need to do it at. Then, during the interval, you’ll watch professional racing footage of cyclists doing what you’re supposed to be doing. So, if you’re supposed to be doing a climb, you’ll see climbing footage on screen. If you’re supposed to attack, you’ll see an attack. Of course, you’ll probably be working so hard that you’ll just be chewing on your stem, but that’s ok.
Which video should I buy first? –That depends on what kind of workout you’re looking for. At one extreme sits Revolver, which is seriously intense, flat-out, short intervals. At the other extreme sits videos like ISLAGIATT and Blender, which have longer efforts. A Very Dark Place can be a good place to start as it’s a relatively simple 5×4 minute interval work out. There is a video comparison chart right at the top of the videos page. They are all very hard, though, so be ready! You could try our Starter pack, click here for a link to our Starter Pack.
I’m new, how fit do I need to be? –If you’re looking for a fun way to get fitter or faster and you can handle a little pain, you have come to the right place. The Sufferfest videos are suitable for first timers all the way through to seasoned professionals. The workouts are tough but it’s really down to you how hard you want to go. The videos will give you suggested effort levels, but if you need to go easier, you can always back off the pace and join back in on the next interval. Work hard but try to enjoy yourself!
I thought turbo training was supposed to be boring, but I actually had FUN doing your videos. Is this ok? –As long as you suffered, fun is ok. This is enterPAINment, after all.
I bought clothing but it’s the wrong size, can I swap sizes? –Sure, it’s no problem to return the clothing for a different size provided, tags are still on the garment and the garment is unworn (other than to try on, of course) and clean.
Please put it in an envelope and put a NOTE in there stating that this is a RETURN and what new size you need. If you don’t do that, it might delay us getting back to you. Once we get the item back, we’ll ship a new one out to you.
Send it to:Jeffrey Tang, Sufferfest Studios Blk 649 Pasir Ris Dr 10 #13-80 Singapore 510649
MAKE SURE YOU DON’T FORGET THE NOTE!
How do I buy Dark Side kit? –The Dark Side kit is our most exclusive riding kit and will strike fear into any of your riding buddies. To qualify for the Dark Side kit you must own at least 10 Sufferfest videos- you must be really bad-ass too. Additionally we only allow one set of Dark Side kit in each city, so make sure your city isn’t taken before purchasing the kit. A list of Dark Sider occupied cities can be found here.
What is the best way to accurately determine my size? –Measure up your favorite jersey and compare the measurements to those of the Champion Systems jerseys. A photo with measurements for each size can be found at the bottom of the page for each set of clothing.
How do they work? –When you purchase a gift certificate off of our website you will receive an email with a coupon code and a PDF Sufferfest Gift Certificate which you can print out and write the code on. When the recipient enters the code at checkout it will set the price of the video equal to zero. If you bought multiple codes for them they’ll have to use the codes one at a time (i.e., they’ll have to go through the purchase process at the site once for each code they want to redeem). When the process is finished they will receive an email with the download links for the video(s) they purchased.
I bought a gift certificate but I haven’t received codes. –If you have purchased a gift certificate and for some reason you’re still waiting for codes send us an email at: firstname.lastname@example.org As soon as the minions are awake or done with their intervals they will look into it and get the codes sent out to you.
I’m interested in the training plans. Which should I get? – Good thinking. You can find an extensive FAQ on our training plans here.
I LOVE a song on one of the videos. Can I buy it off you? — We don’t sell the individual tracks. However, there is a full listing of all the artists on each video page, so you can go to them and buy the song from there. They soundtracks are also on Spotify.
What does IWBMATTKYT mean? — I Will Beat My Ass Today To Kick Yours Tomorrow. Now get going.
I want to look good while I’m out on my bike. Any fashion advice? – Someone of your good taste should be sporting the Sufferfest Team Kit and, off the bike, our range of t-shirts. No doubt you’ll impress spectators with your sporting prowess and fashion sense.
I just did my first Chamois Dance. Do I have anything to feel guilty about? — Congratulations. It’s been a long time coming. You’re one of us now.
Where, exactly, is Sufferlandria? – You go hard enough, deep enough, long enough, you’ll find it. In the meantime, hang out with us over at our Facebook page.
What is wrong with you? Why do you want to cause me so much pain and agony? — It’s what we do to make you faster. It’s Tough Love.
Someone just threw a shredded chamois at me. What does that mean? — Oh dear. Sorry, we have to go.
It’s time for me to become a Knight of Sufferlandria. What do I have to do? — Ooooooooooooooo yeah.